Return & Exchange

Customer Support – We're Here for You

At KyotoAir, your experience means everything to us.

Whether you have a question about your order, need help choosing the right fragrance, or simply want to share feedback — our support team is always just a message away.

💬 WhatsApp Support

Need quick help? Chat with our team directly on WhatsApp for the fastest response.

📱 Support Number: +91 9315446646
👉 Click here to message us on WhatsApp

Our WhatsApp team is available to assist you with:

Order tracking & delivery updates
Product queries & fragrance suggestions
Returns, exchanges, and support requests
Bulk or gifting inquiries

📦 Order & Delivery Queries

Once your order is placed, you will receive a confirmation via email and WhatsApp. We usually dispatch all orders within 24–48 hours, and delivery typically takes 3–7 business days depending on your location.

If you haven’t received your tracking link or face any delays, simply reach out on WhatsApp and we’ll look into it immediately.

🔁 Returns & Replacements

We stand by the quality of our products.
If there’s ever an issue — whether it's a damaged item, wrong product, or something else — we’re here to make it right. We offer easy replacements or store credit for eligible cases. For more information, our team will guide you through the process personally on WhatsApp.

🕒 Support Hours

Our team is available Monday to Saturday, from 10 AM to 7 PM IST.
If you message outside these hours, don’t worry — we’ll get back to you as soon as possible the next working day.